Privacy Policy

jili4 ("jili4," "we," "us," or "our") operates the online gaming platform accessible at jili4.net, offering casino games, live dealer tables, sports betting, bingo, and slot games to eligible Filipino players. In the course of providing these services, jili4 collects and processes personal data about registered players and visitors to the platform.

jili4 takes its obligations as a personal information controller seriously. We collect only the data we genuinely need, we use it only for the purposes described in this Policy, and we protect it using industry-standard security measures. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to the operation of the jili4 platform and the services we provide to you.

This Policy should be read alongside jili4's Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with jili4.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jili4 is the personal information controller in respect of all personal data collected through the jili4 platform. jili4 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

jili4 has designated a Data Protection Officer (DPO) who is responsible for overseeing the platform's data protection compliance program. You may contact the jili4 DPO at any time using the contact details provided in Section 15 of this Policy.

jili4 collects the following categories of personal data in connection with your use of the platform:

jili4 does not intentionally collect sensitive personal information as defined under the Data Privacy Act — such as health data, political opinions, or religious beliefs — unless you voluntarily provide such information in the context of a responsible gaming self-assessment or similar tool. Such data, where collected, is handled with heightened protection measures.

jili4 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically as you browse and use the jili4 platform, including through cookies, web beacons, pixel tags, and server logs. See Section 10 for full details of our Cookies Policy.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BDO, BPI, and Metrobank) to facilitate and verify your financial transactions, and from identity verification service providers engaged to assist with Know Your Customer (KYC) compliance.
• Regulatory sources: Data received from PAGCOR or other regulatory authorities in the course of our compliance obligations, including responsible gaming databases and self-exclusion registers.

jili4 processes your personal data for the following purposes:

• Account registration and management: To create, maintain, and administer your jili4 player account, including verifying your identity and age (21+ as required by PAGCOR) and managing your account settings and preferences.
• Service delivery: To provide you with access to jili4's games and platform features, to process your deposits and withdrawals via GCash, PayMaya, and other supported payment methods, and to deliver bonuses and promotional rewards.
• KYC and AML compliance: To fulfil our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law and PAGCOR regulations, including verifying your identity, age, and source of funds.
• Responsible gaming: To monitor gaming behavior for indicators of problem gambling, to administer responsible gaming tools such as deposit limits and self-exclusion, and to comply with responsible gaming requirements under PAGCOR regulations.
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain records of our communications with you.
• Marketing and promotions: To send you marketing communications about jili4 promotions, bonuses, and new games where you have consented to receive such communications. You may withdraw consent at any time.
• Platform security and fraud prevention: To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct on the jili4 platform.
• Legal compliance: To comply with our legal and regulatory obligations under Philippine law, including obligations to PAGCOR, the National Privacy Commission (NPC), and other relevant authorities.
• Platform improvement: To analyze usage patterns and player behavior in aggregate to improve the jili4 platform, optimize game offerings, and enhance the player experience.

Under the Data Privacy Act of 2012, jili4 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform our contract with you as a registered jili4 player, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML/KYC requirements, and data retention obligations.
• Legitimate interests: Processing carried out in jili4's legitimate interests in operating a secure, fair, and compliant gaming platform — including fraud prevention, security monitoring, and platform analytics — where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jili4 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers engaged to process your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
• Identity verification providers: Third-party KYC service providers engaged to assist with age verification (21+) and identity document verification, in compliance with PAGCOR requirements.
• Game software providers: Game developers and software providers whose games are hosted on the jili4 platform may receive aggregated, anonymized gaming data for game performance and fairness monitoring purposes.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine regulatory bodies, where disclosure is required by law or regulatory mandate.
• Law enforcement: Philippine law enforcement agencies, where jili4 is legally compelled to disclose data in connection with a criminal investigation or court order.
• Professional advisors: Lawyers, auditors, and accountants engaged by jili4 in connection with the operation of the platform, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jili4's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

jili4 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with PAGCOR record-keeping requirements and AML regulations.
• Financial and transaction data: Retained for a minimum of 5 years from the date of each transaction, in compliance with the Anti-Money Laundering Act and PAGCOR reporting obligations.
• Gaming data: Retained for a minimum of 3 years from the date of each gaming session, for regulatory audit and dispute resolution purposes.
• Communications data: Retained for a minimum of 2 years from the date of the last communication, for customer service quality and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent and for 3 years thereafter, as evidence of your consent and its subsequent withdrawal where applicable.

Upon expiry of the applicable retention period, jili4 will securely delete or anonymize your personal data, unless retention is required by a continuing legal obligation or ongoing regulatory investigation.

jili4 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jili4 platform.
• Encryption at rest for all sensitive personal data stored on jili4's servers, including identity documents and financial data.
• Password hashing using industry-standard one-way hashing algorithms — jili4 never stores your password in plain text.
• Multi-factor authentication (MFA) options available to all registered players for enhanced account security.
• Role-based access controls ensuring that jili4 staff can only access personal data that is strictly necessary for their role.
• Regular security audits and penetration testing conducted by independent security specialists.
• Intrusion detection systems and 24/7 security monitoring of the jili4 platform infrastructure.

In the event of a personal data breach that poses a real risk to your rights and freedoms, jili4 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.

jili4 uses cookies and similar tracking technologies on the platform to enhance your experience, maintain your session, and analyze platform usage. The following categories of cookies are used:

You may manage your cookie preferences at any time through your browser settings or the jili4 cookie preference center. Please note that disabling strictly necessary cookies will impair the functionality of the jili4 platform. Withdrawing consent for marketing cookies will not affect your ability to access and use the platform.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jili4. To exercise any of these rights, please contact the jili4 Data Protection Officer using the details in Section 15.

jili4 will respond to all data subject rights requests within 30 calendar days of receipt. In complex cases, jili4 may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

The jili4 platform is strictly intended for players who are 21 years of age or older, in accordance with PAGCOR regulations and Philippine gaming law. jili4 does not knowingly collect personal data from persons under 21 years of age.

jili4 implements age verification procedures at registration and reserves the right to request proof of age at any time. If jili4 becomes aware that it has collected personal data from a person under the age of 21, it will immediately suspend the relevant account, void any associated transactions, and delete the personal data of the underage individual from its systems as soon as is practicable, subject to any overriding legal obligations.

If you believe that jili4 has inadvertently collected personal data from a person under 21, please notify the jili4 Data Protection Officer immediately using the contact details in Section 15.

jili4's primary data infrastructure is located within the Philippines. However, certain third-party service providers engaged by jili4 — including game software providers and cloud infrastructure partners — may process your personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, jili4 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Data Privacy Act of 2012. These safeguards include contractual clauses approved by the National Privacy Commission and, where applicable, reliance on the adequacy of data protection laws in the recipient country.

You may request details of the specific safeguards in place for any international data transfer by contacting the jili4 Data Protection Officer.

jili4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

Where changes are material, jili4 will notify registered players via email to the address on file and/or by displaying a prominent notice on the jili4 platform. Your continued use of the jili4 platform following notification of a material change constitutes your acknowledgment of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jili4 is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or jili4's handling of your personal data, please contact the jili4 Data Protection Officer:

Email: [email protected]

General Support: [email protected]

jili4's Filipino support team is available 24 hours a day, 7 days a week via live chat on the platform for general queries. Data subject rights requests and privacy complaints should be directed to the DPO email above for formal handling.

If you are not satisfied with jili4's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For more information on your rights and how to file a complaint with the NPC, visit the NPC's official website through your browser.

For responsible gaming support and self-exclusion requests, please visit the jili4 Responsible Gaming page. For general questions about your account or our services, visit our FAQ page.